Terms and Conditions

Flower Service

These terms apply to flowers ordered by Internet through Debenhams' website. Internet offers relate to Internet transactions only and may not be available in store. Likewise (temporary and local) promotions and offers in store do not apply to Internet prices.

Order Acknowledgement and Acceptance

For your order to be processed and delivered on the required date, you must supply us with all the relevant details of the recipient including full delivery details, post code and telephone number.

Your order will only be processed if full payment details are given.

Your order will be acknowledged via e-mail confirming your details, if you enter a correct e-mail address, on the understanding that delivery is subject to availability. You will also be issued an order reference number for any future correspondence. Acceptance of the order will take place on the allocation of the goods to your order.

Payment

Payment may be made by any of the methods indicated on the flowers payment page and will be debited when you place your order.

If any credit or debit card offered for payment is declined by the card provider, we will make every effort to contact you on the number given at the time of ordering for an alternative form of payment. If, for whatever reason, we are unable to contact you and an alternative form of payment is not provided, the order will be cancelled.

You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We do our best to make sure that prices are correctly shown, but very occasionally an error may occur due to systems failure. If this should happen or the VAT rate changes, we will correct the price and ask you to confirm whether or not you wish us to complete your order.

Products

We reserve the right to change all or some of the contents or packaging to provide an item of equal or greater value without notice. All products are subject to availability.

Products may be delivered in bud to ensure longer life. Bouquet contents may be: harmful if eaten; a skin irritant - please contact us if you require further information before submitting an order.

Prices

Prices include.

A standard delivery charge of £3.99 will be added to your order for deliveries anywhere on mainland UK.

Delivery

The delivery charge is payable per delivery address, per transaction. We aim to deliver flowers where possible, on the day you request.

A standard delivery charge of £3.99 will be added to your order for all floral deliveries to all addresses on mainland UK. Customers who request delivery in a remote rural area will be advised prior to delivery of any increased delivery charges.

Purchases of products containing alcohol can only be made and be received by persons of 18 years or over. Any such purchases should be made by credit card. We reserve the right to refuse any sale at our discretion.

Same day delivery is normally available (Monday to Saturday) for orders received no later than 3.00pm GMT to recipients in mainland UK when ordering from the Same Day Range of flowers.

The Next Day range, Designer range and Gifts are available for next day delivery, Tuesday to Friday, for orders received by 3.00pm GMT (Monday to Thursday). There are no deliveries on a Monday or Saturday from these ranges.

The Sympathy range of flowers can usually be delivered Monday to Saturday where orders are received the previous day, no later than 3.00pm GMT.

Flower deliveries will not normally be made on a Sunday or on UK public holidays. Please contact us by telephone if you require a delivery at these times to see whether it is possible for us to make a special delivery.

We do not guarantee any delivery times unless the order is for a funeral, in which case these orders will be delivered in good time, normally 1-2 hours before. We will always try to adhere to your requested am or pm preference wherever possible but this is only a preference and is not a guarantee.

We deliver all orders between 8am and 8pm. We do endeavour to deliver before 5pm, especially in the case of birthdays, anniversaries and for deliveries to business addresses. However, we are unable to specify an exact delivery time.

Occasionally we may be unable to deliver due to non-availability of stock or unforeseen circumstances. If such a problem arises we will issue you with a refund of any payment made. This will discharge any liability for failure to deliver your order. Whilst we make every effort to deliver your goods on your specified delivery date, we cannot be held responsible if we are unable to do this due to circumstances beyond our control. If you are not completely satisfied with your bouquet please call our Customer Services quoting your order reference number.

Next day flowers: Last order date for Christmas delivery, 21st December at 3pm. Should our courier’s be unable to deliver due to postcode restrictions then we will send your parcel on a next day delivery service via Royal Mail.

Same day flowers: Last order date for Christmas delivery, 23rd December at 12noon: Our local florist drivers and special delivery service will normally deliver during business hours – 9am until 5pm. If there is a specific delivery requirement (i.e. delivery to a school before 3pm) please detail this on the special delivery section of the order, and we will do our up most to try to accommodate your request. However, during busy periods, adverse weather and florist half-day closing, these delivery times may differ slightly, and we reserve the right to deliver up until 8pm in exceptional occasions

General

The reproduction of colours of our products is as accurate as the photographic and production process will allow.

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

Debenhams flowers do not participate in all promotional activities on Debenhams.com

Cancellation

Cancellation can only be accepted if received 48 hours before the requested delivery date or, if earlier, before any last given order date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable. This does not affect your statutory rights. Please do not return any items purchased online or via the flowers order line to Debenhams stores as immediate refunds cannot be issued.

Due to their nature, these offers are subject to availability. In the event of supply difficulties, we will substitute flowers or packaging of equal quality and value.

Contact Us

Our Customer Service team are more than happy to help. If require any information or have a problem with something you have purchased from us, you contact via the following.

By Phone: (order line & customer services) 01245 228555
Saxon House
27 Duke Street Chelmsford Essex CM1 1HT

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS.